Refund & Return Policy

At Ashoka Mud House, we are committed to providing a seamless booking experience and excellent hospitality. As our services involve reservations for day outings, staycations, and event packages, this Refund & Return Policy outlines the terms applicable to cancellations, refunds, and booking modifications.

By booking any package through our website or authorized channels, you agree to the following policy.

Package Bookings

All bookings made with Ashoka Mud House are subject to availability and confirmation. Guests are requested to review the package details, pricing, inclusions, and visit dates carefully before completing their reservation.

Cancellation Policy

Guests who wish to cancel their booking are requested to contact our support team as early as possible.

Refund eligibility may depend on factors such as:

• The date of cancellation.
• The type of package booked.
• Group or individual booking.
• Any promotional or discounted offers applied.

Cancellation requests will be reviewed in accordance with the booking terms applicable at the time of reservation.

Refund Policy

If a booking qualifies for a refund, the amount will be processed using the original payment method whenever possible.

Please note:

• Refund processing times may vary depending on your payment provider or bank.
• Transaction charges, convenience fees, or payment gateway charges, if applicable, may not be refundable.
• Refunds will only be processed after verification of the booking details.

Booking Modifications

Guests may request changes to their booking, including visit dates or guest details, subject to availability and approval.

Ashoka Mud House reserves the right to accept or decline modification requests based on operational requirements.

No-Show Policy

Guests who fail to arrive on the scheduled booking date without prior notice may not be eligible for a refund or rescheduling, unless otherwise approved by the management.

Resort-Initiated Changes

In rare situations such as severe weather, maintenance, safety concerns, government regulations, or unforeseen operational circumstances, Ashoka Mud House reserves the right to modify, postpone, or cancel bookings.

Where applicable, guests may be offered:

• An alternative visit date.
• A suitable package adjustment.
• A refund, subject to management approval.

Return Policy

As Ashoka Mud House provides hospitality services and experience-based packages rather than physical products, returns are not applicable. This policy applies only to package bookings and related services.

Contact Us

If you have any questions regarding cancellations, refunds, booking modifications, or this policy, please contact our customer support team using the contact details available on our website. We will be happy to assist you.